AI & Data
United Arab Emirates
United Arab EmiratesControl departures, elevate experiences: a WhatsApp scan at the valet turns every arrival into guest intelligence.
- Client
- VIPark
- Sector
- Hospitality · Valet & guest experience
- Market
- United Arab Emirates
- Platforms
- WhatsApp check-in · Guest profiles & alerts · Operations analytics
Overview
VIPark sits on top of existing valet operations and replaces paper tickets with a simple WhatsApp interaction. Each scan captures who the guest is and why they came, then traces their journey across the property, from restaurants and spas to lounges and meeting spaces, all without replacing the valet vendor. Every walk-in becomes a known moment, so teams serve with purpose from the very first second.
70%
Walk-in visitors identified
3x
Repeat guests recognised
90%
Feedback response rate
What we built
Real guest identity and purpose: identify every guest at arrival, validate destinations instantly and build unified guest profiles
WhatsApp-powered onboarding: instant check-in from a QR scan, with no downloads or extra steps for guests or staff
Cross-venue journey tracking across restaurants, spas, lounges and meeting spaces, with one-tap destination validation
Peak-time detection and journey maps that inform operations and service flow
VIP and repeat-visitor recognition with instant alerts and profiles, so every outlet knows who has arrived and why
Guest feedback collected in the same familiar WhatsApp flow
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