South Africa
Centralised patient data, lab results and blood-collection operations.
- Client
- Mediclinic
- Sector
- Healthcare · Clinics & labs
- Market
- South Africa
- Platforms
- Patient app · Lab admin · Collection-centre platform
- Users
- Patients · Lab administrators · Blood-collection centre staff
A comprehensive healthcare management platform that streamlines clinic operations, improves patient care and service efficiency, with seamless integration between patient, lab-admin and collection-centre platforms.
- Patient data, lab results and blood-collection operations needed to be managed centrally.
- Patients, lab administrators and collection-centre teams each need their own tools, working from the same information.
- Work moves between the collection centre, the lab and the patient, and the hand-offs between them had to be joined up.
One platform per group (patients, lab administration, blood-collection centres), with patient data and results held centrally and shared between them.
Blood-collection operations and lab results are each managed in their own platform, and integration between the three keeps the workflow connected from collection to result.
Patient-facing screens guide people one question at a time, as in the Wellbeing Score™ questionnaire: simple answer cards (from “not active” to “athlete”), progress shown at the side and a language switch.
Patients
- Patient app
- Wellbeing Score™ questionnaire, one question per step
- Language switch, About us and FAQ
Laboratory
- Lab-admin platform
- Central management of lab results
- Patient data held centrally
Blood collection
- Blood-collection centre platform
- Collection operations managed centrally
- Integrated with the lab and patient platforms
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