1. Introduction

1.1

These Terms of Service (“Terms”)  are a legal agreement between you,  (referred to as “Customer”, “Administrator”, and “End User”), and Kuality Ai Technologies LLC. (referred to as “Kuality Ai”, “we”, “our”, or “us“) (individually “Party” and collectively the “Parties”) and, unless you and Kuality ai agree in a signed written document,  govern your use of and access to Kuality Ai’s services, including the Driver App and any software, hardware, mobile applications, tools, features, and other products and services that are made available through our website (https://kuality.ai) (“Site“) or otherwise made available by us (collectively, and together with the items outlined in the definition of Kuality AI Services, “Services“).

1.2

By executing an Order Form or other contract that references these Terms, by purchasing the Services, by clicking to accept these Terms, or by otherwise purchasing, accessing, and using the Services, from kuality AI or an approved reseller whichever is the earlier, you accept and agree to be bound by these Terms and any applicable Additional Terms, which are incorporated by reference. If you are using our Services for an organization, such as your employer, you are agreeing to these Terms on behalf of that organization.

1.3 For Customers

If you are accepting these Terms on behalf of your employer or another entity or for the use of the Services by your employer or another entity (“Customer“), you represent and warrant that (a) you have the legal authority to bind the applicable entity to these Terms and are 18 years or older, and (b) that you agree, on behalf of the entity you represent, to these Terms. If you are using our Services for an organization, such as your employer, you are agreeing to these Terms on behalf of that organization. If you don’t have the authority to bind your employer or the entity you represent to these Terms, you should not click the checkbox or button, countersign these Terms, or purchase or use the Services in any manner. If you are accepting these Terms on your own for your use of the Services as a Customer with an account, you agree that you have the legal authority to agree to these Terms and are 18 years or older.

1.4 For End Users

If you are using the Services as an End User, you represent and warrant that you have the legal capacity to agree to these Terms and are 18 years or older. Additionally, you agree and acknowledge that Kuality AI, the Customer, and any Administrator can access, disclose, restrict, and remove information in or from an End User account and that the Administrator may be able to monitor, restrict, or terminate access to an End User account. The Kuality AI Services are intended only as a business-to-business offering. If you are an End User and accessing Kuality AI Services through a Kuality AI Customer, the Kuality AI Customer’s privacy policies and other legal agreements govern the use and sharing of your personal information throughout the Kuality AI Services. Please check with your employer on their privacy policies and data-sharing policies to better understand your rights.

1.5 Agreement to Arbitrate

FOR CUSTOMERS AND END USERS RESIDING IN THE UNITED STATES, PLEASE BE AWARE THAT THESE TERMS CONTAIN AN AGREEMENT TO ARBITRATE AND CLASS ACTION WAIVER LOCATED IN SECTION 13 OF THESE TERMS, AS IT REQUIRES ARBITRATION TO RESOLVE DISPUTES, IN MOST CASES, ON AN INDIVIDUAL BASIS. BY ACCEPTING THESE TERMS, THE CUSTOMER OR END USER, AS APPLICABLE, AGREES TO BE BOUND BY THE AGREEMENT TO ARBITRATE AND THE CLASS ACTION WAIVER.

2. General Service Terms

2.1 Provision of Services

1. Customer and End Users may access and use the Services solely by these Terms, the Documentation, and applicable laws. You may only use our Services and Hardware by these Terms.
2. Customer agrees that it has not relied on the availability of any future functionality of the Services or any other future product or service in executing these Terms or any Order Form. The customer acknowledges that information provided by Kuality AI regarding future functionality should not be relied upon to make a purchase decision.

2.2 Customer Support

If you need assistance with the Services, please contact Kuality AI by emailing Kuality AI at hello@kuality.ai or by calling Kuality AI at 1-855-434-3564.

2.3 Telephone Communications

1. By providing any phone numbers, Customer consents to Kuality AI, our affiliates, or partners contacting Customer for the following purposes:

1. Account notifications and troubleshooting;
2. Dispute resolution and debt collection; or
3. As necessary to service the Customer’s account or enforce these Terms, policies, applicable law, or any other applicable agreement we may have with you.
4. We may also contact you for marketing purposes for which standard telephone minute and/or text charges may apply by Customer’s applicable mobile data/telephone plan.  If Customer wishes to unsubscribe from such marketing communications, Customer may unsubscribe any time

3. Customer Use of the Services

3.1 Customer Responsibilities.

The customer is responsible for any use of the Services through its account, including all use of the Services by the Customer’s End Users and Administrators. Customer’s responsibility extends to End Users and Administrators, including the use, damage, or misuse of the Hardware, as further outlined in these Terms. Customer is responsible for (a) obtaining consents, approvals, and/or authorizations from any employee and/or third party that are necessary for Kuality AI to collect the Customer Data and (b) complying with any laws necessary to allow the operation of the Services, collection of Customer Data and End User data, and permission for Kuality AI to process, store, and transfer Customer Data and End User data. In addition, Customer is solely responsible for all of its own software, network, and internet connection costs related to its use of the Services (including for any firmware or other software updates released by Kuality AI), including but not limited to mobile phone or mobile network data usage fees and applicable roaming charges which are provided by the Customer’s or End User’s mobile network provider under the Customer’s or End User’s separate contracts with them. Kuality AI is not responsible for these data services or any related costs. The Parties’ responsibilities, as they relate to Customer Data, to the extent required by applicable law, are addressed in the Data Protection Addendum which is incorporated as an Additional Term. The customer is responsible for maintaining the required version of Android and iOS operating systems to operate the Kuality AI Services, including any upgrades to tablets and/or mobile devices as necessary to run such versions. Kuality AI does not suggest, control, or monitor the choices the Customer makes as to the use of the data or changes in the Customer’s business operations based on the data. The customer is solely responsible for any use made of the Services and for any data received through the Services. In particular, although the Services are intended to provide Customer with information that can help monitor and improve the efficiency, safety, and compliance record of Customer’s operations, Customer is solely responsible for those and all other aspects of its operations. Customer acknowledges that the Services do not constitute advice as to managing Customer’s operations. The customer acknowledges that the Kuality AI Services alone will not improve efficiency, safety, or compliance. 

3.2 Compliance with Laws and Regulations

Kuality AI, Customer, and End User assume responsibility for their compliance with all applicable laws and regulations, including but not limited, to any audio or video recording laws (when using Kuality AI audio and/or video recording products).  It is the Customer’s sole responsibility to maintain compliance standards for IFTA filing and FMCSA Hours of Service of drivers.

3.3 End User Accounts

1. Customers may provision accounts for End Users to access Customer’s Services account. The customer is responsible for maintaining the confidentiality of account credentials used by End Users to access the Services and preventing unauthorized use of the Services. Customers may not permit sharing of end-user accounts or passwords. Customer agrees to (i) prevent any unauthorized access to, sharing of, or use by End Users of the Kuality AI Services, (ii) terminate any unauthorized use of or access to the Services, and (iii) provide Kuality AI with prompt notice of such unauthorized access or use.
2. Customer must keep account credentials confidential and not allow any third parties to use their accounts to access our Services.

3.4 Account Administration

The customer is responsible for designating Administrators for its Services accounts, maintaining updated Administrator contact information, and managing access by Administrators to Customer Accounts. Administrators may have the ability (a) to access, disclose, restrict, or remove Customer Data in or from Customer’s Services accounts and (b) to monitor, restrict, or terminate access to Customer’s accounts. Kuality AI’s responsibilities do not extend to a Customer’s internal management or administration of the Services.

3.5 Acceptable Uses

1. Although Kuality AI is not obligated to monitor or screen access to or use of the Services or to review Customer Data, Kuality AI has the right to do so to operate the Services, to ensure compliance with these Terms, or to comply with applicable law or other legal requirements. 
2. Kuality AI reserves the right, but is not obligated, to remove or disable access to any Customer Data, at any time with notice, if practical, including if Kuality AI reasonably believes Customer Data to violate these Terms or the Acceptable Use Policy or to comply with Kuality AI’s legal obligations.
3. Customer acknowledges that Kuality AI does not screen Customer Data or any content that Customer or any third party makes available through the Kuality AI Services, but that Kuality AI shall have the right (but not the obligation) to refuse, move, or delete any such content that is made available via the Service.

3.6 Restrictions

Customer will not (and will not allow any End Users or third parties to): (a) reverse engineer, decompile, disassemble, decipher or otherwise attempt to discover the source code or underlying ideas or algorithms of the Services; (b) modify or create derivative works based on the Services; (c) sell, resell, license, copy, rent, lease, distribute, time-share the Services or otherwise use the Services for the benefit of a third party; (d) remove or alter proprietary notices from the Services, (e) use the Services to create any competitive or other product or service; (f) use the Services for the purpose of benchmark testing or to research the features and functions of the Service without prior written and signed consent from Kuality AI; (g) share its Customer API Key with any third party; (h) use, sell, copy, modify, create derivative works based on, publicly perform, publicly display, or distribute the Kuality AI Output outside of the Services, except for regulatory compliance purposes or otherwise with Kuality AI’s express consent, or (i) allow any person under the age of 18 to become an End User.

3.7 Suspension

Kuality AI, in its reasonable discretion, may suspend Customer’s or End User’s right to use the Services if: (a) Customer’s or End User’s use of the Services poses a security risk to the Services or may adversely affect the Services, Kuality AI’s systems and/or infrastructure, Kuality AI’s reputation, or a third party; (b) Customer’s use of the Services could subject Kuality AI to liability; (c) Customer violates any applicable law or regulation, these Terms, the Acceptable Use Policy or any Additional Terms; (d) late and/or non-payments in breach of Section 7.2, or (e) any default by Section 7.6 (Billing Disputes). Kuality AI will use commercially reasonable efforts to provide prompt prior notice of a suspension.

3.8 Non-Kuality AI Products

1. Customers may authorize, through the Kuality AI App Marketplace or other approved method, Kuality AI to allow Non-Kuality AI Products to access or use Customer Data, reports, or other information.  
2. If Customer uses any Non-Kuality AI Products, Customer is solely responsible for complying with licenses for Non-Kuality AI Products and paying fees for Non-Kuality AI Products. The customer bears all risks associated with using and/or relying on Non-Kuality AI Products.
3. Customer acknowledges and agrees that: (i) you must use your discretion when you access or deploy Non-Kuality AI Products; (ii) you should read the terms and conditions and policies associated with any Non-Kuality AI Products, as they will govern your use of the Non-Kuality AI Products; and (iii) Kuality AI does not own or control any Non-Kuality AI Products. Customer acknowledges that if it has a relationship with a Non-Kuality AI Product, Kuality AI may rely upon such representations from Customer and/or the Non-Kuality AI Product company concerning its authority to access Customer Data.
4. Kuality AI does not in any way warrant the accuracy, reliability, security, completeness, usefulness, non-infringement, or quality of any Non-Kuality AI Products (including without limitation the content contained therein), even if the Non-Kuality AI Products comply with these Terms and the API Terms. 
5. Kuality AI does not endorse or warrant Non-Kuality AI Product and will not be liable for any act or omission of such Non-Kuality AI Product or any negative effect which any Non-Kuality AI Product may have on the Services, including the Non-Kuality AI Product’s access to or use of Customer Data, other information or reports. If you have any questions about Non-Kuality AI Products or the terms that govern the use of a Non-Kuality AI Product, you should contact the applicable provider of the Non-Kuality AI Product directly.
6. If Customer has elected to use a Non-Kuality AI Product that allows passthrough payment for Kuality AI Services, in addition to the provisions in this section, Customer acknowledges that the Non-Kuality AI Product will have access to Customer Data, including payment information.  If so elected, the Customer may make payments for Kuality AI Services through the Non-Kuality AI Product platform interface.  Kuality AI is not responsible for any payment or Service failures caused by the Non-Kuality AI Product platform interface and/or programs.

3.9 API Key

1. Customers may request an API Key for internal or third-party use from Kuality AI by emailing hello@kuality.ai Unless authorized by Kuality AI, the API Key is solely for such Customer’s internal use.  Customer is solely responsible for the use of its API Key by Customer, End User(s), Administrator(s), or authorized third party. By using any API Key, you are agreeing to the Kuality AI API Terms of Service. You may not share any API Key with any unauthorized third party. Kuality AI may suspend your API Key if it becomes aware that such API Key has been shared by you with any unauthorized third party.
2. If Customer or any authorized third party allows an unauthorized third party to access any Customer Data or other data via an API Key, Kuality AI will not be responsible or liable for any use, act, or omission by such third party of the Customer Data or other data shared by Customer or its End Users.

4. Intellectual Property Rights

4.1 Reservation of Rights

Except for the limited licenses granted to Customer in these Terms, Kuality AI and its licensors own and reserve all rights, titles, and interests in and to the Kuality AI Technology (including the rights to any text, graphics, images, music, software, audio, video, documents, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available by us through the Services).

4.2 Kuality AI License

Kuality AI grants to Customer a limited, non-exclusive, non-sublicensable, non-transferable license for Customer and its End Users to access and use the Software (including, as required, to use the Hardware) for business purposes during the Services Term.

4.3 Customer License

As between Kuality AI and Customer, Customer shall own and reserve all rights, title, and interest in and to the Customer Data. Customer grants Kuality AI, its affiliates, and its contractors (e.g., Amazon Web Services) a worldwide, irrevocable, perpetual, non-exclusive, right to (a) use, copy, distribute, create derivative works based on, display, and perform Customer Data to provide, analyze, support, operate, and improve the Services and its affiliates’ services, and to develop new products and services, (b) share the Customer Data with third parties (such as our partners and vendors) bound by confidentiality requirements comparable to those in Section 13.8, and (c) as well as for any other lawful purpose authorized by Customer. Kuality AI may submit the Customer’s contact information and billing information related to the timeliness of the Customer’s payments to credit rating, credit reporting, or similar agencies. Notwithstanding the foregoing, Kuality AI does not sell any Customer Data to third parties and does not share any Customer Data in any manner that is not otherwise permitted for the business reasons provided herein.

4.4 Kuality AI Data

Kuality AI may collect and analyze data and information related to the Customer’s use and the performance of the Services and related systems and technologies therefore (‘Kuality AI Data’), to enhance the Services for the Customer’s benefit, Kuality AI may use Kuality AI Data for various purposes including to draw insights, improve the Services and/or develop new products and/or services, create, develop and distribute reports and materials about the Services and any other lawful purpose. Any insights drawn from Kuality AI Data may be disclosed to Customer and/or others; provided that, if Kuality AI discloses insights drawn from Kuality AI Data, then such insights in any disclosures will be anonymized and aggregated, will not identify Customer or Customer’s users, and will not be disclosed in a manner that would permit a third party to determine Customer’s or Customer’s users’ identity. Kuality AI owns and reserves all rights, titles, and interests in and to the Kuality AI Data.

4.5 Suggestions

Kuality AI appreciates Customer feedback and suggestions. Customers may submit feedback by emailing Kuality AI at hello@kuality.ai Please note, however, that if the Customer chooses to submit feedback or suggestions, Kuality AI has ownership of any such feedback and suggestions.   The customer agrees that by submitting suggestions or other feedback regarding our Services or Kuality AI, Kuality AI may use such feedback for any purpose without limitation or compensation to the Customer, Administrator, or End User. Feedback and suggestions are not Confidential Information.

4.6 Publicity

The customer agrees that Kuality AI may use its name and logo in its sales and marketing communications on Kuality AI’s website, investor material, customer lists, SEC filings, ESG reporting, and earnings calls. If requested, Customer agrees to review and approve public announcements concerning Customer’s selection and purchase of Kuality AI solutions and/or co-marketing activities following the successful onboarding of Kuality AI solutions, and such approval will not be unreasonably withheld. Customers may revoke this approval at any time by emailing hello@kuality.ai 

5. Data Security & Disclosure

5.1 Security

Kuality AI has implemented and maintains commercially reasonable administrative, technical, and procedural safeguards to protect the integrity and security of Customer Data. 

Kuality AI’s responsibilities as they relate to the storage and use of Customer Data and End User Data, to the extent required by applicable law, are addressed in the Data Protection Addendum. 

5.2 User Connections and Data Transmission

The Services enable Customer and its authorized users (the “Connecting Party”) to connect directly with its other End Users and Administrators (the “Receiving Party”), allowing the Receiving Party to receive and access Customer Data and to interact with the Connecting Party in its use of the Services. When a Connecting Party connects with a Receiving Party through the Services, the Connecting Party consents to automatically and continuously transmitting its Customer Data with the Receiving Party. Further, the parties may interact with and manage the data of the Connecting Party, and Kuality AI is not liable for any act or omission of a Receiving Party, including access to, use of, or sharing of the Connecting Party’s Customer Data.

5.3 Compelled Disclosure

Kuality AI may disclose Customer Data and other information when (a) required by law, regulation, or legal process, provided that Kuality AI will use reasonable efforts to give the Customer prior notice of the compelled disclosure, to the extent permitted, and reasonable assistance at the Customer’s cost to contest or limit the disclosure or (b) to prevent or stop activity we consider to be illegal or unethical in our reasonable discretion.

5.4 International Transfers

The Parties agree that Customer Data may be transferred to, and maintained on, computers located outside of Customer’s and/or End User’s state, province, country, or other governmental jurisdiction where the data protection laws differ from those in the Customer’s jurisdiction of residence. If the Customer and/or End Users are located outside of the United States and choose to provide Customer Data to Kuality AI, the parties agree to use legally recognized mechanisms to permit the transfer of Customer Data to the United States. Where such mechanisms are contractual (e.g., the use of EU-approved Standard Contractual Clauses) such contractual terms are included in the Data Protection Addendum. 

6. Service-Specific Terms & Conditions

6.1 General Hardware Terms

1. Installation

Unless otherwise agreed by the Parties, Customer is solely responsible for installing the Hardware by Kuality AI’s written instructions and Documentation. If neither Kuality AI, nor a Kuality AI contractor installs the Hardware, the Customer agrees that Kuality AI is not liable for any cost, expense, or damages arising from the installation of the Hardware.

1. Battery Drain

The Hardware connects to the battery of a vehicle and consumes a small amount of power on the vehicle’s battery, which in some vehicles may adversely affect the vehicle while not in operation. Kuality AI is not liable for any consequences of the battery drain associated with the use of Kuality AI Services.

1. Compatibility

The customer is solely responsible for determining whether or not the Services and Hardware are compatible with any vehicles utilizing the Services and Hardware. The customer agrees that Kuality AI is not responsible for any cost, expense, or damage arising from compatibility issues.

6.2 Additional Service-Specific Terms

1. Additional Terms for Wi-Fi Hotspot

If the Customer’s subscription package includes Wi-Fi Hotspot service, the following terms and conditions apply:

1. Data Allotment

Kuality AI will provide the Customer with 500MB of Wi-Fi data per month per applicable active subscription (a “Monthly Data Plan”) as further specified in the applicable Documentation. There is no “roll-over” concerning Monthly Data Plans, which means any unused data is not accessible in future months.  If the Customer wishes to increase its Monthly Data Plan, the Customer may contact its sales or support representative.

1. Over-usage and Misuse

If Customer’s aggregate data usage goes over its allotted Monthly Data Plan, or Customer uses the Wi-Fi Hotspot in violation of these Terms, Kuality AI may reduce connection speeds, restrict, or block Customer’s connections, or take other measures to curtail Customer’s over-usage or misuse. Kuality AI reserves the right to charge the Customer for any overage fees. Kuality AI may restrict access to the types of applications available with the Wi-Fi Hotspot, including, but not limited to, any non-Kuality AI streaming websites.

1.  Wi-Fi Data Access

Customer and all End Users understand and agree that Kuality AI will have access to Customer Data and/or any data related to Wi-Fi Hotspot usage transmitted as a part of Kuality AI’s normal course of business in providing the Services.

1. Wi-Fi Security

By using the Wi-Fi Hotspot, the Customer acknowledges and agrees that there are inherent security and confidentiality risks in accessing or transmitting information through Wi-Fi. Security issues may include but are not limited to, interception of transmissions, loss of data, and the introduction of viruses and other programs that can damage computers, other devices, or other networks. The customer agrees to ensure that any devices connecting to the Wi-Fi Hotspot have reasonable technical safeguards implemented to protect against the propagation of any malicious or unauthorized software code or application across the Wi-Fi Hotspot network.  Accordingly, Customer agrees that Kuality AI will not be liable for any interception of transmissions, computer worms or viruses, loss of data, file corruption, hacking, or any other damages to Customer’s or its Administrator’s and/or End Users’ computers or other devices that result from the transmission or download of information or materials through Wi-Fi.

1. Additional Terms for Apple Apps

These Terms apply to your use of all the Software, including the iPhone and iPad applications available via the Apple, Inc. (“Apple”) App Store (each an “Apple Store App”); however, the following additional terms in this Section 6.2 (c) also apply if you are downloading Apple Store Apps:

1. Customer and Kuality AI acknowledge that these Terms are between Customer and Kuality AI only, and not with Apple and that Apple is not responsible for Apple Store Apps, the content, maintenance, or support;

1. The Apple Store Apps are licensed to Customer on a limited, non-exclusive, non-transferable, non-sublicensable basis, solely to be used in connection with the Services, subject to these Terms as they apply to the Services;

1. The customer agrees to only use the Apple Store Apps in connection with an Apple device that the Customer owns or controls;

1. In the event of any failure of the Apple Store Apps to conform to any applicable warranty, including those implied by law, Customer may notify Apple of such failure; upon notification, Apple’s sole warranty obligation to Customer will be to refund to Customer the purchase price, if any, of the Apple Store App;

1. Customer acknowledges and agrees that Kuality AI, and not Apple, is responsible for addressing any claims Customer or any third party may have about the Apple Store App and Kuality AI will be responsible for the investigation, defense, settlement, and discharge of any such claim;

1. Both Customer and Kuality AI acknowledge and agree that, in use of the Apple Store App, Customer will comply with any applicable third party terms of agreement which may affect or be affected by such use; and;

1. Both Customer and Kuality AI acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of Section 6.2(c), and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce Section 6.2(c) against Customer as the third party beneficiary hereof.

1. Additional Terms for Face Match

If you have elected to access the Face Match capabilities in the Kuality AI Dashboard, you acknowledge that you are aware of all applicable laws governing the use of the feature and that you are solely responsible for obtaining signed written consent from all persons whose image and/or other identifying characteristics may be captured by this product feature. Kuality AI is not in a position to be able to capture such consents nor possesses the knowledge of which individuals would require their consent and is therefore not responsible for obtaining such consents nor is liable for your failure to do so. Kuality AI partners with backend technology that makes this process work securely and as such Kuality AI is never in possession of any such information. Kuality AI will not possess, sell, rent, or trade any information gathered by this feature.

6.3 Additional Terms for Financed Equipment

If you are paying for the Services through a third-party financing entity (“Lender”), you acknowledge and agree that the Lender is pre-paying for the Services on your behalf and such prepayment is final and cannot be refunded by Kuality AI. If you choose to discontinue use of the Services for any reason, you may continue to be liable for any outstanding payment obligations specified in your financing agreement with the Lender. If you are purchasing through a Lender, Kuality AI may terminate your access to the Services should you breach these Terms or the terms between you and the Lender. Any refunds issued under these Terms by Kuality AI may be remitted to the Lender in reduction of the total number of remaining payments owed by you.

7. Fees & Payment

7.1 Fees

1. The customer will pay Kuality AI the fees for the Services outlined in the agreed Order Form on the payment schedule set forth therein.
2. All payments are due in UAE Derhams unless otherwise indicated on the Order Form or invoice. The customer is responsible for providing complete and accurate billing and contact information to Kuality AI and updating Kuality AI of any changes. All fees are non-refundable unless otherwise outlined in these Terms and are not subject to set-off by Customer. 

7.2 Invoicing & Payment

1. Unless otherwise outlined in the Order Form, all fees will be invoiced or billed in advance. All invoices issued under these Terms are due and payable according to the payment terms in the Order Form, if applicable, or within 30 days from invoice send date if not specified therein. If Customer has provided a credit card to be saved on file to be charged for Kuality AI Services, such fees will be charged to such credit card on the invoice sent date, unless otherwise specified in Customer’s Order Form. If the Customer requires the use of a purchase order or purchase order number, the Customer (i) must provide the purchase order number at the time of purchase and (ii) agrees that any terms and conditions on a Customer purchase order will not apply to, supersede, or add to these Terms or any Order Form and are otherwise void.
2. If Customer is purchasing the Services from an authorized reseller, any terms and conditions between Customer and the authorized reseller that conflict with these Terms are void.

7.3 Credit Card Payment

1. If Customer provides Kuality AI with credit card information for payment, Customer acknowledges that an invoice may not be sent, and Customer authorizes Kuality AI to charge the credit card for the Services listed in the Order Form on the payment schedule outlined in the Order Form for the Subscription Term and any renewal. The customer also agrees and acknowledges that Kuality AI may charge the Customer’s credit card for any required fees, including the Replacement Fees and Restoration Fees. Kuality AI uses a third-party payment processor and the Customer’s use of the payment processing service will be subject to the payment processor’s terms and conditions and privacy policy.
2. Kuality AI MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY, RENEWALS, ADDITIONAL ORDERS, AND FEES) WITHOUT FURTHER AUTHORIZATION FROM CUSTOMER UNTIL CUSTOMER PROVIDES PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY Kuality AI) THAT CUSTOMER WILL TERMINATE THIS AUTHORIZATION OR WISHES TO CHANGE THE PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE Kuality AI REASONABLY COULD ACT.

7.4 Late Payments 

Past due amounts are subject to a finance charge equal to the lower of either 1.5% per month or the highest rate permitted by law from the payment due date until paid in full. The customer will be responsible for all reasonable expenses (including professional and attorneys’ fees) incurred by Kuality AI in collecting past-due amounts.  If the Customer’s fees are past due (including any fees owing to any Lender), Kuality AI may suspend the Services and provide notice of termination for material breach by Section 8.2 – Termination for Cause. 

7.5 Billing Disputes

If Customer disputes any invoices or charges, Customer must notify Kuality AI in writing within sixty (60) days after the date that Kuality AI invoices or bills Customer for the disputed amount.  Such notice must be sent to hello@kuality.ai. Kuality AI will review such requests along with any documentation provided by the Customer and make a good faith determination within thirty (30) days of receipt of such dispute. The customer may withhold payment of any disputed amounts until such determination is made. 

7.6 Free Trials, Beta Features, and Other Promotions

1. Unless the Parties have entered into a separate written agreement, Kuality AI reserves the right to terminate access to Services provided on a free or trial basis.  Any free trial or other promotion that provides access to free Services must be used within the specified time of the trial as communicated by Kuality AI during the trial period If Kuality AI has provided Hardware as part of a trial at no cost to Customer (the “Trial Hardware”), and Customer does not wish to purchase the associated Services at the end of the trial, Customer must return the Trial Hardware within thirty (30) days of the end of the trial period. If Customer does not return the Trial Hardware within such timeframe, Kuality AI may bill and invoice Customer Replacement Fees for such Trial Hardware, and Customer is responsible for paying Kuality AI for such Replacement Fees. 

1. IF THE CUSTOMER IS IN A TRIAL PERIOD AND THE CUSTOMER HAS ALREADY PROVIDED A METHOD OF PAYMENT TO Kuality AI FOR THE Kuality AI SERVICES, Kuality AI MAY CHARGE AUTOMATICALLY AT THE END OF THE TRIAL, UNLESS THE CUSTOMER NOTIFIES Kuality AI THAT THE CUSTOMER WANTS TO CANCEL.

1. Despite anything to the contrary in these Terms, Customer and End User(s) acknowledge that (a) Customer and/or End User, as applicable, has the sole discretion whether to use any Beta Features, (b) Beta Features may not be supported and may be changed by Kuality AI at any time, including in a manner that reduces functionality, (c) Beta Features may not be available or reliable, and (d) Kuality AI provides Beta Features “as-is”.

8. Term and Termination

8.1 Contract and Subscriptions Term

These Terms will continue in full force and effect until they are terminated as described herein. 

The Contract Term associated with the applicable Subscriptions are listed in the applicable Order Form(s) and, unless otherwise provided in the applicable Order Form, will automatically renew at the end of the Contract Term for successive renewal periods of twelve (12) months (each a ‘Renewal Term’) at the then current non-promotional rate (“Renewal Rate”), unless Customer provides at least thirty (30) days notice of non-renewal before the date of renewal by contacting Kuality AI at hello@kuality.ai or 855-434-3564 before the end of the applicable Contract Term or Renewal Term.  Other Service purchases, unless otherwise provided in the Order Form, will have a nonrenewable Contract Term. The customer is responsible for all fees billable through the end of the existing Contract Term.

8.2 Termination for Cause

Either Party may terminate these Terms and any applicable Services if (a) the other Party is in material breach of these Terms and fails to cure such material breach within thirty (30) days after receipt of written notice of such material breach, or (b) the other Party ceases its business operations or becomes subject to insolvency proceedings. Kuality AI may also terminate these Terms if it has the right to suspend the Services or to comply with any applicable law or regulation.

If termination is by Customer for cause due to Kuality AI’s material breach hereunder, Customer will owe no further fees except those that have accrued up to the date of such termination and Customer will receive a pro-rata refund of any fees paid in advance for Services not yet received as of the date of termination.

8.3 Customer Early Termination

If Customer chooses to discontinue, cancel, or terminate any Services, Order Forms, or these Terms before the end of the applicable Subscription Term, Customer must provide notice at least thirty (30) days before the proposed termination date. In such an event of early termination, Kuality AI will invoice Customer or charge Customer’s authorized credit card and Customer will pay any balance due for the remainder of the applicable full Subscription Term, including any agreed upon Replacement Fees and Restoration Fees.

8.4 Effect of Termination

If these Terms expire or are terminated, (a) the rights granted by one Party to the other will cease immediately except as otherwise outlined in this section, (b) Kuality AI will have no obligation to maintain Customer Data and may delete any copies of Customer Data, and (c) the following sections will expressly survive: 4 (Intellectual Property Rights), 5.3 (Compelled Disclosure), 7 (Fees & Payment), 8.4 (Effect of Termination), 9 (Disclaimers), 10 (Indemnity), 11 (Limitation of Liability), 12 (Arbitration), 13 (Miscellaneous), 14 (Definitions), and any other term which by its nature would survive termination.

9. Disclaimers

9.1

TO THE FULLEST EXTENT PERMITTED BY LAW, EXCEPT AS outlined in THESE TERMS AND ALL INCORPORATED DOCUMENTS, Kuality AI AND ITS AFFILIATES, LICENSORS, SUPPLIERS, AND DISTRIBUTORS (A) MAKE NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED WARRANTIES, STATUTORY OR OTHERWISE REGARDING THE Kuality AI SERVICES AND ANY OUTPUT FROM THE Kuality AI SERVICES, AND (B) DISCLAIM ALL WARRANTIES OF (I) MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INTERFERENCE, AND NON-INFRINGEMENT, (II) ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE, OR (III) THAT THE Kuality AI SERVICES OR OUTPUT ARE COMPLETELY SECURE, ERROR-FREE OR UNINTERRUPTED.

9.2

THE Kuality AI SERVICES AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND Kuality AI MAKES NO WARRANTY REGARDING THE ACCURACY, COMPLETENESS, QUALITY, RELIABILITY, TIMELINESS, OR TRUTHFULNESS OF ANY Kuality AI OUTPUT.   CUSTOMER IS SOLELY RESPONSIBLE FOR (AND Kuality AI DISCLAIMS) ANY AND ALL LOSS, LIABILITY, OR DAMAGES RELATING TO OR ARISING FROM CUSTOMER’S INSTALLATION OF THE HARDWARE, CUSTOMER’S OR END USER’S USE OF THE Kuality AI SERVICES OR HARDWARE, CUSTOMER’S VEHICLES, AND INTERNET CONNECTIVITY. PROVIDED HOWEVER, IF Kuality AI OR A Kuality AI CONTRACTOR INSTALLS THE HARDWARE, Kuality AI WARRANTS THAT SUCH INSTALLATION WILL BE COMPLETED IN A PROFESSIONAL MANNER.

CUSTOMER AND END USER(S) ACKNOWLEDGE AND AGREE THAT THE Kuality AI SERVICES ARE A DRIVER-AID ONLY. THEY ARE NOT A SUBSTITUTE FOR A SAFE, CONSCIENTIOUS DRIVER. THEY CANNOT COMPENSATE FOR A DRIVER THAT IS DISTRACTED, INATTENTIVE, OR IMPAIRED BY FATIGUE, DRUGS, ALCOHOL, OR OTHERWISE. THE DRIVER IS RESPONSIBLE TO AVOID AN ACCIDENT. CUSTOMER’S DRIVERS AND END USERS SHOULD NEVER WAIT FOR ANY OF THE Kuality AI SERVICES TO PROVIDE A WARNING BEFORE TAKING MEASURES TO AVOID AN ACCIDENT OR ANY VIOLATIONS.

CUSTOMER AND END USER(S) ACKNOWLEDGE THAT USE OF THE SOFTWARE (OTHER THAN SOFTWARE EMBEDDED IN HARDWARE) WHILE DRIVING IS INADVISABLE. DISTRACTED DRIVING IS DANGEROUS AND ILLEGAL IN MANY JURISDICTIONS.

9.3 IFTA Reporting

While Kuality AI strives to create accurate fuel tax reports based on Customer Data and state and federal requirements, the Customer accepts responsibility to ensure the accuracy and the suitability of the reports generated by the Services before submitting them to any state or federal agency. Kuality AI accepts no responsibility or liability for any setbacks, financial or otherwise, incurred by using our Services. It is the Customer’s and End User’s sole responsibility to maintain compliance standards for IFTA filing purposes.

9.4 Wireless Providers

1. Customer, End User(s), or Kuality AI may use a third-party provider for cellular and wireless connectivity, including Wi-Fi Hotspot connectivity (“Wireless Service Carriers”). As such service is provided by the Wireless Service Carrier, Kuality AI cannot and does not guarantee uninterrupted or continuous service or specific area coverage and is not responsible for downtime or loss of use of the Services caused by a Wireless Service Carrier’s lack of provision of such services.
2. CUSTOMER AND END USER(S) UNDERSTAND AND AGREE THAT CUSTOMER AND END USER(S): (1) CUSTOMER HAS NO CONTRACTUAL RELATIONSHIP WITH THE WIRELESS SERVICE CARRIERS, (2) CUSTOMER IS NOT A THIRD PARTY BENEFICIARY OF ANY AGREEMENT BETWEEN Kuality AI AND THE WIRELESS SERVICE CARRIERS, (3) THE WIRELESS SERVICE CARRIERS HAVE NO LIABILITY OF ANY KIND TO CUSTOMER OR END USERS, WHETHER FOR BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE, (4) MESSAGES OR DATA TRANSMISSIONS MAY BE DELAYED, DELETED OR NOT DELIVERED, AND 911 CALLS MAY NOT BE COMPLETED, AND (5) THE WIRELESS SERVICE CARRIERS CANNOT GUARANTEE THE SECURITY OF WIRELESS TRANSMISSIONS AND WILL NOT BE LIABLE FOR ANY LACK OF SECURITY RELATING TO THE USE OF THE SERVICES.

10. Indemnity

10.1 Customer Indemnity

1. Indemnity. Notwithstanding anything in these Terms or the Additional Terms to the contrary, Customer will indemnify, defend, and hold harmless Kuality AI and its affiliates, officers, directors, employees, and agents (collectively “Kuality AI Indemnified Parties”)  from and against all liabilities, damages, losses, and costs and expenses, including settlement costs and reasonable attorneys’ fees, arising out of third party claims, suits, or proceedings arising out of (i) Customer’s, Administrator’s, or End User’s access to or use of the Services; (ii) Customer Data; (iii) Customer’s, Administrator’s, or End User’s breach of these Terms, or (iv) negligent acts or omissions of Customer, Administrator(s), or End User(s) (“Customer Indemnified Claim”).
2. Indemnity Excused. Customer’s obligation to defend and indemnify Kuality AI Indemnified Parties is excused only to the extent that the following materially prejudices Customer’s defense: (i) Kuality AI fails to provide prompt notice to Customer of the Customer Indemnified Claim, and (ii) Kuality AI fails to reasonably cooperate with Customer’s defense. Furthermore, Kuality AI grants the sole control of the defense of the Customer’s Indemnified Claim, including appeals, negotiations, and any settlement or compromise thereof to the Customer. Customer’s obligation to indemnify and defend includes: (1) settlement at Customer’s expense and payment of judgments finally awarded by a court of competent jurisdiction, as well as payment of attorney’s fees, court costs, and other reasonable expenses, and (2) reimbursement of reasonable attorneys’ fees incurred before Customer assumed the defense (but not attorneys’ fees incurred by the Kuality AI Indemnified Parties thereafter).

10.2 Kuality AI Indemnity 

1. Indemnity. Notwithstanding anything in these Terms or the Additional Terms to the contrary, Kuality AI will indemnify and defend and hold harmless Customer, and its affiliates, officers, directors, members, managers, employees, and agents (collectively the “Customer Indemnified Parties”), from and against all liabilities, damages, losses, and costs and expenses, including settlement costs and reasonable attorneys’ fees, arising out of third party claims, suits, or proceedings arising out of (i) Kuality AI’s gross negligence, willful misconduct, or fraud or (ii) infringement or misappropriation of any patent, copyright, trademark, moral right, or trade secret or other intellectual property concerning the Services (“Kuality AI Indemnified Claim”).

1. Indemnity Excused. Kuality AI’s obligations to defend and indemnify Customer Indemnified Parties are excused only to the extent that the following materially prejudices Kuality AI’s defense: (i) Customer fails to provide prompt notice to Kuality AI of the Kuality AI Indemnified Claim, and (ii) Customer fails to reasonably cooperate with Kuality AI’s defense.  Furthermore, Customer grants the sole control of the defense of the Kuality AI Indemnified Claim, including appeals, negotiations, and any settlement or compromise thereof to Kuality AI. Kuality AI’s obligation to indemnify and defend includes: (1) settlement at Kuality AI’s expense and payment of judgments finally awarded by a court of competent jurisdiction, as well as payment of attorney’s fees, court costs, and other reasonable expenses, and (2) reimbursement of reasonable attorneys’ fees incurred before Kuality AI assumed the defense (but not attorneys’ fees incurred by the Customer Indemnified Parties thereafter).

1. Exclusions.  Kuality AI has no obligation to indemnify Customer if a claim of infringement under part (a)(ii) is caused by (1) Customer’s use of the Services in a manner prohibited by this these Terms; (2) Customer’s use of a modification or derivation of the Services not approved or provided by Kuality AI; (3) Customer’s use of the Services in combination with any product, software, data or equipment not owned or developed by Kuality AI where or such combination was not contemplated by these Terms, (4) Customer Indemnified Party’s failure to modify or replace Kuality AI technologies as required by Kuality AI, or (5) use of any Kuality AI Technologies, products, or services provided to the Customer Indemnified Parties on a no charge, beta, or evaluation basis.

1. Additional Remedies. If claims arise that prevent the Customer from using the Services as contemplated under these Terms, or Kuality AI reasonably believes such a claim may arise, in addition to Kuality AI’s defense and indemnity obligations outlined in the preceding paragraph, Kuality AI may, at its option: (i) secure the necessary rights and licenses for Customer to continue using the Services, (ii) modify the Services such that it is non-infringing, or (iii) terminate these Terms (and, in such event, Kuality AI will provide Customer with a pro-rata refund of any fees paid in advance for any access to the Services not yet provided). This section sets forth Customer’s sole remedy, and Kuality AI’s exclusive liability, concerning claims related to the infringement or violation of third-party intellectual property rights.

11. Limitation of Liability

11.1

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY NOR ITS AFFILIATES, LICENSORS, AND DISTRIBUTORS WILL BE LIABLE UNDER THESE TERMS OR FROM USE OR INABILITY TO USE THE Kuality AI SERVICES FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, (B) LOSS OF USE, DATA, BUSINESS, OR PROFITS (IN EACH CASE WHETHER DIRECT OR INDIRECT), OR (C) LIABILITY FOR PROPERTY DAMAGE, REGARDLESS OF THE LEGAL THEORY AND REGARDLESS OF WHETHER THAT PARTY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, EVEN IF A LIMITED REMEDY SET FORTH IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

11.2

NOTWITHSTANDING ANYTHING IN THESE TERMS, THE ADDITIONAL TERMS, OR ANY INCORPORATED DOCUMENTS TO THE CONTRARY, TO THE FULLEST EXTENT PERMITTED BY LAW, EITHER PARTY AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS, DISTRIBUTORS, AND AGENTS’ MAXIMUM COLLECTIVE, AGGREGATE LIABILITY IS LIMITED TO THE AMOUNT CUSTOMER HAS PAID OR IS PAYABLE FOR USE OF THE Kuality AI SERVICES IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY before THE EVENT GIVING RISE TO THE LIABILITY. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN Kuality AI AND CUSTOMER. THESE LIMITATIONS ARE NOT APPLICABLE TO ANY EXPRESS INDEMNIFICATION OBLIGATIONS SET FORTH HEREIN AND ANY CUSTOMER PAYMENT OBLIGATIONS IN THE EVENT OF A BREACH OR EARLY TERMINATION BY THE CUSTOMER.

11.3

Some of the above limitations or exclusions may not be allowed in your jurisdiction and may not apply to you. The terms of this limitation of liability will apply to the extent permitted by applicable law.

12. Arbitration 

12.1 Agreement to Arbitrate

Unless otherwise agreed to by both Parties in writing or outlined in Section 12.6 (Exceptions to the Agreement to Arbitrate), you and Kuality AI agree that, to expedite and control the cost of any disputes, any legal or equitable claim arising out of or relating in any way to the Services and/or these Terms (“Claim”) will be determined by binding arbitration or in small claims court as further described below.

12.2 Informal Dispute Resolution

Except concerning the Claims listed in Section 12.6 below, you and Kuality AI agree to make a good-faith attempt to resolve any disputes informally. You and Kuality AI agree to provide notice to the other Party with information concerning the Claim and will attempt to resolve the dispute through good faith discussion (“Informal Negotiation Period”). After 30 days, if the Parties have been unable to resolve, either Party may bring a formal proceeding as outlined below.

12.3 Arbitration Notice

If either you or Kuality AI chooses to start an arbitration proceeding, the Party initiating the proceeding will send a notice of its Claim (“Arbitration Notice”) to the other Party. Kuality AI will send the Arbitration Notice by sending such notice to the address and email addresses on file. You will send the Arbitration Notice by email to hello@kuality.ai and by U.S. mail to: Kuality AI Technologies, Inc., 3500 South DuPont Highway, Suite GS-101, Dover, DE 19901.

12.4 Arbitration Procedures

1. Any arbitration proceedings between you and Kuality AI will be conducted under the commercial rules then in effect for the American Arbitration Association (“AAA”), except concerning the provision of these Terms which bars class actions in Section 12.7 and any specific rules and procedures explicitly discussed in Section 12.
2. The award rendered by the arbitrator(s) will include costs of arbitration, reasonable costs of expert and other witnesses, and reasonable attorneys’ fees. For claims less than $10,000, Kuality AI will advance to you AAA’s filing fees; provided, however, that such fees must be repaid to Kuality AI if Kuality AI prevails in the arbitration. Please see this link (https://www.adr.org/Rules) for the AAA’s current rules and procedures or contact the AAA at 1-800-778-7879.

12.5 Non-Appearance-Based Arbitration Option

Except concerning the Exceptions to the Agreement to Arbitrate in Section 12.6, for Claims where the total amount of the award sought in arbitration is less than $10,000, the party seeking the award may choose non-appearance-based arbitration. If non-appearance-based arbitration is elected, the arbitration will be conducted online, by telephone, and/or solely based on written submissions to the arbitrator. The specific manner will be chosen by the party initiating arbitration. Non-appearance-based arbitration involves no personal appearances by parties or witnesses unless otherwise mutually agreed to by the parties.

12.6 Exceptions to the Agreement to Arbitrate

1. Notwithstanding the foregoing, the Arbitration Notice requirement and the Informal Negotiation Period do not apply to either lawsuit solely for injunctive relief to stop unauthorized use of the Services or lawsuits concerning copyrights, trademarks, moral rights, patents, trade secrets, claims of piracy, or unauthorized use of the Services.
2. Notwithstanding the foregoing Arbitration clause, Kuality AI may assert Claims for nonpayment or billing and collections matters in any legal forum of its choosing. 
3. Either you or Kuality AI may assert Claims that qualify for small claims court in the appropriate small claims court. 

12.7 Opting Out of the Agreement to Arbitrate

You have the right to opt-out and not be bound by the binding agreement to arbitrate provided in these Terms by sending written notice of your decision to opt-out to hello@kuality.ai For your opt-out to be valid, the notice must be sent within 30 days of the first using the Services.

12.8 No Class Actions

UNLESS YOU AND Kuality AI AGREE OTHERWISE IN WRITING, YOU MAY ONLY RESOLVE DISPUTES WITH Kuality AI ON AN INDIVIDUAL BASIS. CLASS ACTIONS, CLASS ARBITRATIONS, PRIVATE ATTORNEY GENERAL ACTIONS, AND CONSOLIDATIONS WITH OTHER CLAIMS ARE NOT ALLOWED. NEITHER YOU NOR Kuality AI MAY CONSOLIDATE A CLAIM OR CLAIMS AS A PLAINTIFF OR A CLASS MEMBER IN A CLASS ACTION, A CONSOLIDATED ACTION, OR A REPRESENTATIVE ACTION. IF THIS SPECIFIC SECTION IS FOUND TO BE UNENFORCEABLE, THEN THE ENTIRETY OF SECTION 12 (ARBITRATION) WILL BE DEEMED VOID.

13. Miscellaneous

13.1 Integration

1. All attachments to these Terms, Additional Terms, and any Order Forms executed by the Parties are hereby incorporated into these Terms by reference. These Terms, including any such attachments and Order Forms, constitute the entire and exclusive understanding and agreement between Kuality AI and you regarding the Services and supersede and replace any prior or contemporaneous oral or written agreements between Kuality AI and you regarding the Services, including any non-disclosure agreements.

1. If there is a conflict between the documents that make up these Terms, the documents will be controlled in the following order: Order Form, these Terms, Additional Terms, and the Documentation.

13.2 Severability

If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the other provisions of these Terms will remain in full force and effect.

13.3 Modifications

1. Kuality AI may modify these Terms periodically. If an update will materially affect your use of the Services or legal rights, Kuality AI will notify you before the update’s effective date (except for changes due to legal or regulatory reasons, which may be effective immediately). Otherwise, updates will be effective as of the date posted on this website.
2. By continuing to use the Services or executing additional Order Forms after the changes become effective, you agree to be bound by the modified Terms.

13.4 Assignment

Either Party may assign or transfer these Terms, Services, or any Order Form, with the written consent of the other Party, to its affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Consent will not be unreasonably withheld. The Parties may not otherwise assign these Terms, Services, or any Order Form without prior written consent to the other Party, by operation of law or otherwise. Any other attempt to assign or transfer without consent will be null and of no effect. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

13.5 Governing Law and Venue

These Terms and the relationship between you and Kuality AI are governed and construed by the laws of the State of California without regard to the conflict of laws principles. You and Kuality AI further agree that the exclusive venue for the resolution of any dispute relating to the subject matter of this agreement shall be in the state and federal courts located in San Francisco, CA. You and Kuality AI waive any objection based on personal jurisdiction or venue.

13.6 U.S. Embargo

Customer represents and warrants that Customer is not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that Customer is not listed on any U.S. Government list of prohibited or restricted parties.

13.7 Causes of Action

Any cause of action related to the Services or the Terms initiated by either Party must commence within one (1) year after the cause of action arises. Otherwise, such cause of action is barred permanently.

13.8 Confidentiality

Confidential Information. Subject to Section 4.4, notwithstanding anything in these Terms, Order Forms, or the Additional Terms to the contrary, the Parties will consider confidential any information and/or documentation, that the receiving Party knew, or reasonably should have known, was confidential, regardless of its physical form or characteristics relating, to the disclosing Party’s, regardless of being marked as Confidential Information or not, including, without limitation, the existence of these Terms, past, present and future research, data, business strategies, marketing plans, methodologies, processes, customer lists, pricing, software code, development, business activities, Order Forms, intellectual property, Customer Data, and the Kuality AI Technology (the “Confidential Information”). 

Exclusions. Notwithstanding the foregoing, Confidential Information does not include the following: (a) information that, at the time of disclosure, is in or becomes part of the public domain without violation of this Agreement, directly or indirectly, by the Receiving Party or any of its Representatives (defined below); (b) information rightfully known to or rightfully in the possession of the Receiving Party on a non-confidential basis prior to disclosure to the Receiving Party by the Disclosing Party, as evidenced by written records; (c) information developed independently by the Receiving Party without reference to Confidential Information, as established by written evidence; (d) information disclosed to the Receiving Party by a third party under no obligation of confidentiality to the Disclosing Party and who did not obtain such information by a wrongful or tortious act; and (e) information authorized by the Disclosing Party in writing for disclosure or release by the Receiving Party and, in such case, only to the extent so authorized.

Disclosure. The Party receiving Confidential Information agrees that, until the Confidential Information enters the public domain through no fault of the receiving Party, the receiving Party will not, directly or indirectly, disseminate, or disclose any of the Confidential Information disclosed to it without the prior written consent of the disclosing Party to any third party except to Representatives who (1) need to know such information as required to perform duties under these Terms and (2) are subject to obligations of a confidentiality agreement directly with receiving Party containing obligations at least as restrictive as those contained herein or that are otherwise acceptable to disclosing Party; provided, however, the receiving Party will not disclose Confidential Information to any other person or entity that the receiving Party knows or should have reasonably known to be a competitor of the disclosing Party. “Representative” means, concerning a Party, such Party’s affiliates and its respective officers, directors, trustees, employees, agents, professional advisors, non-employee staff, attorneys, financial advisors, accountants, and consultants.

Term. Upon termination of these Terms, the receiving Party and its Representatives may retain copies of the Confidential Information for system archival purposes or if required by an applicable government or regulatory body as part of an active certification file, which at all times will remain subject to the obligations of the receiving Party as set forth herein. Notwithstanding the foregoing, the receiving Party and its Representatives may retain archival copies of the Confidential Information, which Confidential Information will only be used by the receiving Party and its advisors in connection with the review of its obligations under this Agreement, with the receiving Party’s retention policy, or for purposes of compliance with applicable law; and provided that receiving Party’s confidentiality obligations identified herein will remain in effect for as long as the Confidential Information is in the receiving Party’s custody. Both Parties to these Terms acknowledge that damages for the breach of this section may be difficult to ascertain; therefore, in the event of a breach by a Party to these Terms of the provisions of this Confidentiality section, the non-breaching Party, in addition to any other available remedies, will be entitled to preliminary and permanent injunctive relief against any breach or threatened breach of the covenants contained in this section. The Parties’ obligations under this section will survive the performance or any termination of these Terms for three (3) years. 

13.9 Notices

Notices provided by Kuality AI to Customer will be given by Kuality AI: (i) to the address and/or email address on file for Customer, or (ii) by posting to the Site. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.  Notices provided by Customer to Kuality AI must be sent to (1) Kuality AI Technologies, Inc., Attn: Legal Department, Office of the General Counsel, 3500 South DuPont Highway, Suite GS-101, Dover, DE 19901 (2) with a copy to hello@kuality.ai.

13.10 Force Majeure

Except concerning any payment obligations hereunder, neither Party will be liable to the other Party for inadequate performance to the extent caused by a reasonably unforeseeable condition (for example, natural disaster, pandemic, the endemic, act of war or terrorism, labor disputes, governmental action, utility failures, third party software or hardware, and internet disturbance) that was beyond its reasonable control, and which condition (a) hurts such Party’s ability to perform its obligations under an applicable Order Form and/or these Terms and (b) is not the result of that Party’s negligence, fault, or failure to perform any of its obligations the applicable Order Form and/or these Terms. If such an event continues for more than thirty (30) days, either Party may cancel unperformed Services upon written notice.

13.11 Relationship of the Parties

The Parties are independent contractors. These Terms do not create a partnership, joint venture, or agency relationship between the Parties.

13.12 Export Compliance

The Services may be subject to export restriction laws and regulations in the U.S. and any other applicable jurisdiction. and Customer and/or End User is responsible for compliance regarding Customer’s and its End Users’ use of the Services. Customers will not permit End Users to use the Services from a U.S.-embargoed country.

13.13 Waiver

The Parties’ failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative. Except as expressly outlined in these Terms, the exercise by either Party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

13.14 Construction

Any ambiguity in the Terms will be interpreted equitably without regard to which Party drafted the Terms. “Including” and “include” will be construed to mean “including without limitation.”

13.15 Third Party Beneficiaries

There are no third-party beneficiaries under these Terms.

13.16 Counterparts.

The Terms and any Order Form may be executed in counterparts, which taken together will constitute one instrument, and may be executed and delivered electronically.

14. Definitions

14.1 “Administrator(s)” means a Customer-designated End User who administers the Services account and has access to permissions and other sensitive settings.

14.2 “API Key” means any API key for the Services that the Customer can use or share with a third party for access, collection, and use of Customer Data.

14.3 “Apps” means downloadable software, including the mobile device software.

14.4 “Beta Features” means services, or software features available to the Customer on a trial, beta, early access, or similar basis.  “Beta Features” does not apply to unreleased Hardware. Unreleased Hardware is governed by a separate written agreement between the Parties. 

14.5 “Customer” means all authorized users of Kuality AI Services including End Users, Administrators, and entities that are paying for and/or utilizing Kuality AI Services (can include End Users and/or Administrators).

14.6 “Customer Data” means any data and information the Customer or its End Users upload, transmits, generates, or submits to the Kuality AI Software, including data and information from Non-Kuality AI Products and Hardware Data.

14.7 “Documentation” means any Kuality AI-provided written documentation and policies related to Kuality AI’s provision of the Services and/or Hardware.

14.8 “End User(s)” means users of Customer’s Services account. End Users may include Customer, Customer’s and its affiliate’s employees, agents, and contractors.

14.9 “Hardware” means the Kuality AI devices that are ordered by Customer under an Order Form or otherwise provided by Kuality AI and used by Customer under these Terms.

14.10 “Hardware Data” means the data and information regarding the use of the Hardware, and/or collected from the Hardware, that Kuality AI makes available to Customers via the Services.

14.11 “IFTA” means the International Fuel Tax Agreement.

14.12 “Kuality AI App Marketplace” means Kuality AI’s online marketplace for web or other software services or applications that utilize or interact with the API and integrate with the Service.

14.13 “Kuality AI Data” means usage data, statistics, aggregate data, and other de-identified data derived from Customer Data so that such data cannot be attributed to a particular Customer.

14.14 “Kuality AI Output” means the Hardware Data and other information and reports to the extent made available to the Customer through the Services.

14.15 “Kuality AI Service(s)” or the “Service(s)” means the (a) combined offerings of Software offered as a service, (b) Software offered as a service, either in combination with Purchased Hardware or otherwise, (c) the Kuality AI App Marketplace, but not the Non-Kuality AI Products, (d) support or other services described in an exhibit, attachment, or SOW referencing the Order Form or the Terms, (e) the Software, and (f) the Hardware, in each case that are ordered by Customer under an Order Form or otherwise provided by Kuality AI and used by a Customer, End User, or Administrator under these Terms except financial products offered by Kuality AI Financial Products, LLC or any other such entity.

14.16 “Kuality AI Technology” means the Services, Documentation, Kuality AI Data, Kuality AI API, Hardware, Deliverables, and Kuality AI’s trademarks, logos, and other brand features.

14.17 “Non-Kuality AI Product(s)” means any Customer-provided or third-party services, hardware, products, websites, applications, services that interoperate with the Kuality AI Services, a website linked from the Kuality AI Services, and/or any application or service available through the Kuality AI App Marketplace or other approved method.

14.18 “Order Form” means the (a) ordering document, (b) ordering webpage, or (c) order confirmation or other communication of order, in each case for the Kuality AI Services.

14.19 “Replacement Fee” has the meaning outlined in the Hardware Terms and Warranty.

14.20 “Restoration Fee” has the meaning outlined in the Hardware Terms and Warranty.

14.21 “Software” means the Site, software embedded in Hardware, fleet management, and other software, including the Apps, that are ordered by Customer under an Order Form or otherwise provided by Kuality AI and used by Customer under these Terms.

14.22 “Services Term” means the term of these Terms, which begins on the Effective Date and continues until the earlier of the expiration of Subscription Term or these Terms are otherwise terminated.

14.23 “Subscription Term” means the initial subscription term outlined in an Order Form and all renewal terms for the Services and any applicable renewal terms.